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Description

"Customer Relationship Management."
indir.biz Editor: Customer Relationship Management
From Wikipedia, the free encyclopedia.
Generally accepted purpose of Customer Relationship Management (CRM) organizations to manage their customers through better promotion is to provide reliable processes and procedures for interacting with customers .... service-oriented CRM


The main areas of automated processes, personal information gathering and processing, and self-service. Integrate and automate the various customer service processes within a company runs.


There are three parts of CRM application architecture consists of:


Operational - automation of basic business processes (marketing is sales, service)
Analytical - support to analyze customer behavior, and technology
operational business intelligence is common practice - can communicate with customers (phone, contact e-mail, fax, web, sms, mail) allows free download NetEasyCRM Small Business 1.0.

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